Email quota and credit packs

To prevent spam and abuse, Kimono caps outbound emails per organization. Each send (auto notification or targeted broadcast) consumes a credit.

Check your quota

Admin panel → Communication → Quota (or the banner at the top of the composer).

Shows:

• Remaining credits.
• Credits used this month.
• Last purchase date.

Buy a pack

Buy a pack button → redirected to the matching Lemon Squeezy page. One pack = 1000 credits by default (platform-configurable).

Card payment → back to Kimono → credits added to your organization immediately (via the order_created webhook).

Threshold alerts

When your quota drops below a critical line, Kimono sends an alert email to the organization Owner:

• Low: 200 credits left.
• Critical: 50 credits left.
• Exhausted: 0 credits, sends blocked until top-up.

What consumes credits

• Targeted emails via the composer.
• Transactional auto-notifications (signup, invoice, reminder, etc.).
• Trial-class confirmations.
• Document reminders.
• Unpaid-invoice reminders.

What doesn't

• In-app notifications (panel only).
• Emails sent from your own mail client (not via Kimono).
• SMS and push notifications (not implemented currently).

Use case — back-to-school campaign

You plan 3 emails (announcement, D-7 reminder, D-1 nudge) to 200 members. 600 credits.

1. Check balance: 250 credits → not enough.
2. Buy 1 pack = +1000 → balance 1250.
3. Run your 3 sends comfortably (600 used).
4. Final balance 650, ready for next month.

Use case — quota dry mid-campaign

Credits gone, sends blocked. Fix:

1. Buy a pack right now (card payment, credits land in under a minute).
2. Resume your send.

Best practices

• Act when the banner turns orange — don't wait for red.
• For an exceptional mass campaign, buy in advance (avoids incident).
• Track usage month over month: if you keep blowing the quota, request a recurring pack from support.